I was lucky enough to be able to spend a week with the staff across medical practices in Denaby, Mexborough and Askern. This was a great opportunity to improve my understanding of primary care provision, and see the potential for primary care to tackle the challenges currently facing healthcare providers. I was struck by the innovative procedures and practices provided across the practices. This included seeing minor surgeries, which included the removal of moles, skin tags, and providing therapeutic injections for a variety of conditions. Minor surgery in primary care is a cost-effective way of providing patient care, and was popular with patients, providing care close to home.
The friendliness and enthusiasm of all types and seniorities of staff was especially wonderful to see. Admin staff, practice managers, GPs, practice nurses, and healthcare assistants all shared a passion for providing high quality patient care. It was helpful to see the key role admin staff play in managing the patient’s journey, helping to book or cancel patients, keeping records up to date, and directing patients to the services most applicable to them.
Particular highlights of my week included the chance to see baby immunisations, where staff were comforting and supportive of the patient and parent; and seeing the provision of cervical smears, where clinician’s sensitivity and skill ensured patients felt supported and at ease. I saw first-hand the provision of patient choice, and the personalised relationships between the patient and clinician built over many years, enabling high-quality care.
Philippa West – NHS Graduate Management Trainee